Frequently Asked Questions (FAQs) – YOYOGAGA
General Questions
1. What products does YOYOGAGA offer?
YOYOGAGA specializes in high-quality Reformer Pilates machines and accessories. We also provide yoga and fitness products for both personal and commercial use.
2. Where are you located, and do you have a showroom?
YOYOGAGA is an overseas division based in Malaysia, offering global customer support. At the moment, we do not have a physical showroom, but we can provide detailed product photos, videos, and virtual demonstrations upon request.
3. Do you ship worldwide?
Yes! We ship globally, and we can arrange delivery to most countries. Shipping costs and transit times may vary depending on the destination.
4. How can I place an order?
You can place an order by contacting us directly via WhatsApp, email, or our official website. Once you confirm your order, we will send you an invoice with payment details.
5. What payment methods do you accept?
We accept payments via T.T. bank transfer. For bulk orders, we can discuss alternative payment arrangements if needed.
Product & Warranty
6. What is the warranty period for your Pilates reformers?
We provide a one-year warranty for all YOYOGAGA products, covering defects in materials and workmanship.
7. Do you provide after-sales support and replacement parts?
Yes! If any parts or accessories are defective, we will send replacements. While we do not offer on-site servicing, we provide guidance on installation and maintenance.
8. What materials are used in your reformers?
Our reformers are made with premium-grade wood, aluminum, and high-quality PU leather for durability, comfort, and stability.
9. How do I maintain and clean my Pilates reformer?
Our reformers require minimal maintenance. We recommend:
- Cleaning the leather, handle straps, and bed frame after each use.
- Regularly checking screws and bolts to ensure stability.
- Using a mild cleaner for wiping down surfaces to maintain hygiene.
10. What is the weight limit for your Pilates machines?
Our reformers are designed to support up to 150–180 kg (330–400 lbs), depending on the model.
Shipping & Delivery
11. How long does delivery take?
Delivery time depends on the destination:
- Asia: 15–30 days
- Europe & North America: 45–60 days
- South America & Africa: 60+ days
12. How do you handle customs clearance and import taxes?
Our price already included the delivery fee to your doorstep and custom tax to your country.
13. Can I track my order?
Yes! Once your order is shipped, we will provide you with a tracking number and shipping details.
14. What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos and details. We will assess the issue and send replacement parts as needed.
15. Do you offer express shipping options?
For certain locations, we can arrange express shipping at an additional cost. Contact us for more details.
Customization & Bulk Orders
16. Can I customize the color or design of the reformer?
Yes! We offer customization options for bulk orders, including frame colors, upholstery materials, and branding.
17. Do you offer discounts for bulk purchases?
Yes, we provide special pricing for wholesale and bulk orders. Contact us for a custom quotation.
18. Can you provide private labeling for our brand?
Yes, we offer OEM (Original Equipment Manufacturer) and private labeling services. Your logo and branding can be added to the reformers.
19. What is the minimum order quantity (MOQ) for wholesale orders?
MOQ depends on the product. For reformers, it is typically 5 units, but we may accommodate smaller orders depending on availability.
20. Do you offer OEM/ODM services?
Yes! We support OEM (manufacturing with your brand) and ODM (custom design development) based on your requirements.
Affiliate & Business Inquiries
21. Do you have an affiliate program?
Yes! Our affiliate program offers a 5% commission on Pilates reformers, which are priced above USD 1,000. If you run a blog, website, or social media platform, you can earn by referring customers to us.
22. Can I become a distributor or reseller for YOYOGAGA?
Yes! We welcome distributors and resellers worldwide. If you're interested, contact us for more details on partnership opportunities.
23. How do I collaborate with YOYOGAGA for marketing?
We are open to collaborations with fitness influencers, Pilates studios, and content creators. Let’s discuss how we can work together!
24. Do you offer dropshipping services?
Currently, we focus on wholesale and direct B2B sales, but we can explore dropshipping partnerships on a case-by-case basis.