How may I assist you?
Feel free to contact us with any questions—we're here to help!
Frequently Asked Questions
Do you ship worldwide?
Yes! We ship globally, and we can arrange delivery to most countries. Shipping costs and transit times may vary depending on the destination.
How long does delivery take?
Delivery time depends on the destination:
- Asia: 21–30 days
- Europe & North America: 45–60 days
- South America: 60+ days
How can I be sure that my payment is secure and that I will receive my order?
For your concern, we recommend making the payment via PayPal, as it offers a Buyer Protection Policy that safeguards your purchase. If there are any issues, PayPal allows you to dispute the transaction and request a refund if the product is not delivered as promised.
You can read more about PayPal’s Buyer Protection Policy here:
🔗 https://www.paypal.com/webapps/mpp/paypal-safety-and-security
What is the warranty period for your Pilates reformers?
We provide a one-year warranty for all YOYOGAGA products, covering defects in materials and workmanship.
Do you provide after-sales support and replacement parts?
Yes! If any parts or accessories are defective, we will send replacements. While we do not offer on-site servicing, we provide guidance on installation and maintenance.
What is the weight limit for your Pilates machines?
Our reformers are designed to support up to 230 kg , depending on the model.
How do you handle customs clearance and import taxes?
Our price already included the delivery fee to your doorstep and custom tax to your country.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos and details. We will assess the issue and send replacement parts as needed.
Can I customize the color or design of the reformer?
Yes! We offer customization options for bulk orders, including frame colors, upholstery materials, and branding.
Do you offer discounts for bulk purchases?
Yes, we provide special pricing for wholesale and bulk orders. Contact us for a custom quotation.
Can you provide private labeling for our brand?
Yes, we offer OEM (Original Equipment Manufacturer) and private labeling services. Your logo and branding can be added to the reformers.